Terms & Conditions

Terms and Conditions of Indochina Holidays Travel

Please kindly read these terms and conditions carefully. On booking online or signing our booking form when making a reservation over the phone or by email, you are deemed to have read and accepted our Booking Conditions and are accepting the terms of these conditions on behalf of all persons in the party.

Indochina Holidays Travel company specializes in both cycling and trekking tours, its registered office is at the head office in Travel house No 25 – TT 13 Van Phu, Ha Dong, Ha Noi, Vietnam, and its representative office in Ho Chi Minh City, Siem Reap, Luang Prabang, Chieng Mai, Yangon, India, Philippines.

These terms and conditions constitute an agreement with Indochina Holidays Travel Company. By entering the site you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes. Continuing to use the site after a change has been made is your acceptance of those changes.

Tour price is net and quoted in American dollars per person and included detail in the confirmation itinerary.

Responsibility:

  1. Indochina Holidays Travel Company and the leading Cycling  Tour Operator in Vietnam and Southern Asia, specializing in cycling tours, trekking tours, motorbike adventure tours would like to advise you that, the schedule of flight are subject to change by any airline company without prior notification due to weather conditions(Especially Vietnam Airlines, Laos, Myanmar, and Cambodia airlines…).
  2. Indochina Holidays Travel Company can not fully guarantee that the proposed itinerary can be carried out as planned. In cases of schedule changes or cancellation of flights, Indochina Holidays Travel Company will try its best to arrange a flight for boarding or arrange an alternate itinerary.
  3. Once your trip has been confirmed as the prices are fixed and a 30% of your tour costs have been received by Indochina Holidays Travel Company. Then your trips will be guaranteed to depart.

Deposit requirement:

  1. When a booking has been confirmed a deposit of 30 % is required immediately for the total tour cost. Please note that all deposits paid are non-refundable. The final payment will be received in Indochina Holidays Travel Company’s office or your hotel upon arrival in USD cash to reduce any bank fee. Your booking will be confirmed after the Indochina Holidays Travel Company has received a 30% deposit from you. The confirmation and agreement of booking between us must be in writing via email or fax.
  2. When your booking has been confirmed and your deposit has been done then your tour cost will be fixed if the inflation is a rise in the general level of prices of goods and services in an economy over some time. Indochina Holidays Travel Company must be carried out as planned.
  3. Indochina Holidays Travel Company’s bank account received in USD only.
  4. Clients will cover all fees of money transfer to the bank accounts of Indochina Holidays Travel Company followings as. 2.5 % by wire money transfer – 3.5% by payment gateway – 4% via PayPal .

Our Bank Account details

Beneficiary Name: NGUYEN DINH BAN

Account No : (USD ) 020069073086

SACOMBANK ( Saigon Thuong Tin Commercial Joint Stock Bank )

SWIFT code: SGTTVNVX

Add: 220 Quang Trung Street, Ha Dong District, Hanoi, Vietnam

Tel : ( 0084-24 )33824047    : Pax : ( 0084-24 ) 33117072

www.sacombank.com.vn

Your information and details:

To avoid any booking complications, be sure to provide the correct personal information, including full name (first name, last name), height, date of birth, nationality, passport number, passport issue date, and expiry date.

Cancellation: the cancellation between us must be in writing:

If the trip is canceled due to bad weather, resulting in flight cancellations or government restrictions on travel (for example due to flooding, or tropical storm) then Indochina Holidays Travel company may be forced to cancel your trip.

There is no refund for arriving late or leaving a trip early.

In the event of a cancellation, Indochina Holidays Travel must be informed in writing. Cancellation fees are determined by the date we receive this notice. See below for our fee schedule:

  • 35 to 45 days notice: money-back guarantee
  • 25 to 34 days notice: 30% of total payment
  • 15 to 24 days notice: 50% of total payment
  • 7 to 14 days notice: 75% of total payment
  • 6 days or less (including no shows): 100% of total payment

* Clients are responsible for any bank fees incurred as a result of cancellation

* All prices and information listed on this website are subject to change and should be used for reference only

Booking Amendments:

If you wish to transfer one trip to another trip or transfer your booking to a third party, you must notify us in writing at least 30 days before departure. Transferring to a third party is subject to approval by the Indochina Holidays Travel company.  Transferring must be requested within 30 days before departure.

Private bike tours and tour prices:

If you wish to have a private small-group bike tour, such as for your family or a group of friends, this is possible. Simply tells us the number in your group and the days you would like to travel.

Depending on our booking schedule and the number of participants, we will tell you if we can accommodate your group. Private tours are slightly more expensive than group tours.

Client’s requests :

A group is defined as 2 travelers or more.  Therefore, a group of 2 or more can choose their departure date.

Cancellation policy of flight, train, and boat :

If an International or domestic flight and domestic train, or boat tickets are booked as part of the tour, then these are non-refundable or transferable

.

Travel insurance:

Indochina Holidays Travel company does not provide travel insurance.  We advise you to arrange your travel insurance in advance, before the trip.

Ages of travelers as cyclists:

We welcome travelers aged 14 years and older
. You can contact us for a private trip if you love to have a private tour for your group or family

Singles:

Solo travelers are always welcome and those who would like their room have the option of paying a single supplement. Otherwise, we will arrange for a shared room with another solo traveler (of the same sex) at no extra cost. If there is no roommate available, the Indochina Holidays Travel company will cover the additional cost of a single room.

Children:

Children are welcome on our short tours. However, on our longer tours, the minimum age is 14 years. This is for several reasons and has more to do with group dynamics than the difficulty of the journey.

Accommodation:

Indochina Holidays Travel company reserves the right to offer alternative accommodations of similar standards in cases where the accommodation operator overbooks their property for any reasons beyond our control local guest house, home-stay and 1 to 4 star, resort hotel category – All travelers can do the same trip but staying different hotel categories ( If clients inquiry luxury accommodation )

Rooms types:

We providing you with a double room for a couple, twin rooms for travel mates and triple rooms for a family. If you wish to have a single room on your own, you have to pay more like an extra pay to get a single room on the entire trip. (single supplement)